Warranty

FireFly honors all on-site services provided with a full 30-day warranty . All parts and supplies come with a limited 90 day warranty. All Custom PC's come with a full 1 year warranty on installed hardware. The FireFly warranty covers full or partial failure of the item installed or delivered by FireFly, provided the item has not been tampered with or in any way modified from its original configuration. Tampering and modifications include additions, aesthetic modifications, over clocking, attempted repairs (other than those by FireFly), cleaning, or neglect and abuse.

Due to the nature of the industry and the internet, certain services are not guaranteed but are still covered under our 30-day service warranty. For example; Spyware, Malware, Adware, and viruses are all forms of unintentional or unavoidable concerns from everyday use of the internet. Even with a fully updated anti-spyware or Virus programs, you may still receive unwanted infections. Please take this into consideration when ordering related services from any PC specialist.

Data recovery services can not be guaranteed due to the nature of the recovery software involved and inherent issues. FireFly shall not be held liable for any lost or damaged information during any service.

FireFly Professional Computer Solutions shall not be held liable for any damages or problems caused by prior, existing or future issues, providing the outstanding issue was not caused by neglect or abuse of the FireFly technician. All service calls are subject to inspection by FireFly at the completion of the ordered services, and then signed upon by the computer owner signifying a satisfactory completion and properly working hardware or software.

Any and all services provided remotely utilizing the FireFlyRS software carry no warranty. FireFly Professional Computer Solutions assumes no at risk faults due to complications during or after any remote service. FireFly will honor all refunds on charges placed for related remote assistance services, and which no service was needed. However once agreed upon by the computer owner (owner also encompasses any user who signifies they are capable of making related decisions), all charges are final and non-refundable. 

Thank you for your interest in FireFly!